The law requires all government agencies and LGUs to process applications for permits and licenses at the shortest time possible or within five (5) days for simple transactions and not more than ten (10) days for more complex transactions. The spirit and intent of the law is to put the clients at the core of public service provided by the different government instrumentalities, the public being the very reason for which they exist.
This LGU responded in time to come out with its own performance standards and service pledges as contained in the so-called citizen's charter promulgated by the different Offices as a consequence of a series of workshops conducted which started with the orientation by the Civil Service Commision sometime in the early part of March this year (2009). It is expected that by June this year, the complete copy of our citizen's charter, with all its pertinent attachments, shall come out in booklet form.
Below is our sample service pledge and citizen's charter from the Mayor's Office:
SERVICE PLEDGE
WE, the Officials and Employees in the Office of the Mayor, this Local Government Unit, in deference and reverence to our “Bayan Muna Citizen’s Charter” below, do hereby pledge and commit ourselves to do the following:
Serve with utmost courtesy and politeness in the discharge of our duties;
Utmost fairness in dealing with everyone;
Lay down all the accurate information on the procedures, fees, charges and other requirements of the services we are duty-bound to provide;
Train ourselves to be effective and efficient in the delivery of the services enumerated hereunder;
Acknowledge mistakes and take immediate corrective measures; and
Note at all times that the clients are one of the primary reasons for the existence of this Office.
